:root{--bg-color:#f8fafc;--bg-surface:#fff;--bg-surface-hover:#f1f5f9;--text-main:#0f172a;--text-muted:#64748b;--text-light:#94a3b8;--primary:#6366f1;--primary-hover:#4f46e5;--primary-light:#e0e7ff;--secondary:#8b5cf6;--success:#10b981;--success-light:#d1fae5;--success-text:#047857;--warning:#f59e0b;--warning-light:#fef3c7;--warning-text:#b45309;--danger:#ef4444;--danger-light:#fee2e2;--danger-text:#b91c1c;--info:#3b82f6;--info-light:#dbeafe;--info-text:#1d4ed8;--border:#e2e8f0;--shadow-sm:0 1px 2px 0 #0000000d;--shadow-md:0 4px 6px -1px #0000000d, 0 2px 4px -1px #00000008;--shadow-lg:0 10px 15px -3px #0000000d, 0 4px 6px -2px #00000006;--shadow-primary:0 10px 15px -3px #6366f14d;--radius-sm:6px;--radius-md:12px;--radius-lg:16px;--radius-xl:24px;--transition:all .3s cubic-bezier(.4, 0, .2, 1)}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-color);color:var(--text-main);font-family:Inter,sans-serif;line-height:1.5;overflow-x:hidden}#app{min-height:100vh;display:flex}h1,h2,h3,h4,h5,h6{letter-spacing:-.025em;font-weight:600}.text-gradient{background:linear-gradient(135deg, var(--primary), var(--secondary));-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text}.sidebar{background-color:var(--bg-surface);border-right:1px solid var(--border);z-index:10;width:260px;height:100vh;transition:var(--transition);flex-direction:column;padding:24px 16px;display:flex;position:fixed}.logo{align-items:center;gap:12px;padding:0 12px 32px;display:flex}.logo .material-icons-round{font-size:32px}.logo-text{color:var(--text-main);letter-spacing:-.05em;font-size:24px;font-weight:700}.nav-menu{flex-direction:column;flex:1;gap:8px;display:flex}.nav-item{color:var(--text-muted);border-radius:var(--radius-md);transition:var(--transition);align-items:center;gap:12px;padding:12px 16px;font-weight:500;text-decoration:none;display:flex;position:relative}.nav-item:hover{background-color:var(--bg-surface-hover);color:var(--text-main)}.nav-item.active{background-color:var(--primary-light);color:var(--primary)}.nav-item.active:before{content:"";background-color:var(--primary);border-radius:0 4px 4px 0;width:4px;height:60%;position:absolute;top:50%;left:0;transform:translateY(-50%)}.badge{background-color:var(--danger);color:#fff;border-radius:999px;margin-left:auto;padding:2px 8px;font-size:12px;font-weight:600}.sidebar-footer{flex-direction:column;gap:16px;margin-top:auto;display:flex}.user-profile{border-top:1px solid var(--border);cursor:pointer;border-radius:var(--radius-md);transition:var(--transition);align-items:center;gap:12px;padding:12px 16px;display:flex}.user-profile:hover{background-color:var(--bg-surface-hover)}.user-profile img{object-fit:cover;border-radius:50%;width:40px;height:40px}.user-info{flex-direction:column;display:flex}.user-name{font-size:14px;font-weight:600}.user-role{color:var(--text-muted);font-size:12px}.main-content{flex-direction:column;flex:1;margin-left:260px;display:flex}.topbar{background-color:var(--bg-surface);border-bottom:1px solid var(--border);z-index:5;justify-content:space-between;align-items:center;height:80px;padding:0 40px;display:flex;position:sticky;top:0}.search-bar{background-color:var(--bg-surface-hover);border-radius:var(--radius-lg);width:400px;transition:var(--transition);border:1px solid #0000;align-items:center;gap:12px;padding:10px 16px;display:flex}.search-bar:focus-within{border-color:var(--primary);background-color:var(--bg-surface);box-shadow:0 0 0 3px var(--primary-light)}.search-bar .material-icons-round{color:var(--text-muted)}.search-bar input{width:100%;color:var(--text-main);background:0 0;border:none;outline:none;font-size:15px}.topbar-actions{align-items:center;gap:16px;display:flex}.icon-btn{cursor:pointer;color:var(--text-muted);width:44px;height:44px;transition:var(--transition);background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;display:flex;position:relative}.icon-btn:hover{background-color:var(--bg-surface-hover);color:var(--text-main)}.notification-dot{background-color:var(--danger);border:2px solid var(--bg-surface);border-radius:50%;width:8px;height:8px;position:absolute;top:10px;right:10px}.btn-primary{background:linear-gradient(135deg, var(--primary), var(--secondary));color:#fff;border-radius:var(--radius-md);cursor:pointer;transition:var(--transition);box-shadow:var(--shadow-primary);border:none;align-items:center;gap:8px;padding:12px 20px;font-size:15px;font-weight:600;display:flex}.btn-primary:hover{transform:translateY(-2px);box-shadow:0 12px 20px -5px #6366f166}.btn-primary:active{transform:translateY(0)}.dashboard-content{flex-direction:column;gap:32px;padding:40px;display:flex}.welcome-banner{border:1px solid var(--primary-light);border-radius:var(--radius-xl);background:linear-gradient(135deg,#6366f11a,#8b5cf61a);justify-content:space-between;align-items:center;padding:32px 40px;display:flex}.welcome-banner h1{color:var(--text-main);margin-bottom:8px;font-size:28px}.welcome-banner p{color:var(--text-muted);font-size:16px}.stats-grid{grid-template-columns:repeat(4,1fr);gap:24px;display:grid}.stat-card{background-color:var(--bg-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--border);transition:var(--transition);flex-direction:column;gap:16px;padding:24px;display:flex}.stat-card:hover{box-shadow:var(--shadow-md);border-color:var(--primary-light);transform:translateY(-5px)}.stat-icon{border-radius:var(--radius-md);justify-content:center;align-items:center;width:48px;height:48px;display:flex}.stat-icon .material-icons-round{font-size:24px}.stat-icon.new{background-color:var(--info-light);color:var(--info)}.stat-icon.open{background-color:var(--warning-light);color:var(--warning)}.stat-icon.overdue{background-color:var(--danger-light);color:var(--danger)}.stat-icon.resolved{background-color:var(--success-light);color:var(--success)}.stat-details{flex-direction:column;gap:4px;display:flex}.stat-title{color:var(--text-muted);font-size:14px;font-weight:500}.stat-value{color:var(--text-main);font-size:32px;font-weight:700;line-height:1}.stat-trend{align-items:center;gap:4px;font-size:13px;font-weight:500;display:flex}.stat-trend.positive{color:var(--success)}.stat-trend.negative{color:var(--text-muted)}.stat-trend.danger{color:var(--danger)}.recent-tickets-section{background-color:var(--bg-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--border);overflow:hidden}.section-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:24px;display:flex}.section-header h2{font-size:18px}.view-all{color:var(--primary);font-size:14px;font-weight:500;text-decoration:none}.view-all:hover{text-decoration:underline}.table-container{overflow-x:auto}.tickets-table{border-collapse:collapse;text-align:left;width:100%}.tickets-table th{background-color:var(--bg-surface-hover);color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;padding:16px 24px;font-size:13px;font-weight:500}.tickets-table td{border-bottom:1px solid var(--border);vertical-align:middle;padding:16px 24px;font-size:14px}.tickets-table tbody tr{transition:var(--transition)}.tickets-table tbody tr:hover{background-color:#f8fafc80}.ticket-id{color:var(--primary);font-weight:600}.customer-cell{align-items:center;gap:12px;display:flex}.customer-avatar{background-color:var(--primary-light);width:32px;height:32px;color:var(--primary);border-radius:50%;justify-content:center;align-items:center;font-size:12px;font-weight:600;display:flex}.customer-name{color:var(--text-main);font-weight:500}.customer-phone{color:var(--text-muted);font-size:12px}.status-badge{border-radius:999px;align-items:center;padding:4px 10px;font-size:12px;font-weight:600;display:inline-flex}.status-new{background-color:var(--info-light);color:var(--info-text)}.status-open{background-color:var(--warning-light);color:var(--warning-text)}.status-progress{background-color:var(--primary-light);color:var(--primary)}.status-resolved{background-color:var(--success-light);color:var(--success-text)}.priority-badge{align-items:center;gap:4px;font-size:13px;font-weight:500;display:inline-flex}.priority-high{color:var(--danger)}.priority-medium{color:var(--warning)}.priority-low{color:var(--success)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.stat-card{opacity:0;animation:.5s ease-out forwards fadeIn}.stat-card:first-child{animation-delay:.1s}.stat-card:nth-child(2){animation-delay:.2s}.stat-card:nth-child(3){animation-delay:.3s}.stat-card:nth-child(4){animation-delay:.4s}tbody tr{opacity:0;animation:.4s ease-out forwards fadeIn}tbody tr:first-child{animation-delay:.2s}tbody tr:nth-child(2){animation-delay:.3s}tbody tr:nth-child(3){animation-delay:.4s}tbody tr:nth-child(4){animation-delay:.5s}tbody tr:nth-child(5){animation-delay:.6s}.panel-backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:120;opacity:0;pointer-events:none;background-color:#0f172a66;width:100vw;height:100vh;transition:opacity .3s;position:fixed;top:0;left:0}.panel-backdrop.active{opacity:1;pointer-events:auto}.detail-panel{background-color:var(--bg-surface);z-index:130;flex-direction:column;width:500px;height:100vh;transition:right .4s cubic-bezier(.16,1,.3,1);display:flex;position:fixed;top:0;right:-500px;box-shadow:-10px 0 25px #0000001a}.btn-outline{color:var(--text-main);border:1px solid var(--border);border-radius:var(--radius-md);z-index:50;background:0 0;flex-direction:column;padding:12px 20px;font-size:15px;font-weight:600;transition:right .4s cubic-bezier(.16,1,.3,1);display:flex;box-shadow:-10px 0 25px #0000001a}.detail-panel.active{right:0}.panel-header{border-bottom:1px solid var(--border);background:linear-gradient(90deg,#6366f10d,#8b5cf60d);padding:24px 32px}.panel-header-top{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.panel-header-top h2{color:var(--primary);letter-spacing:-.025em;font-size:24px;font-weight:700}.panel-header-meta{align-items:center;gap:12px;font-size:14px;font-weight:500;display:flex}.panel-header-meta .separator{color:var(--text-light)}.panel-body{flex-direction:column;flex:1;gap:32px;padding:32px;display:flex;overflow-y:auto}.panel-section h3{text-transform:uppercase;color:var(--text-muted);letter-spacing:.05em;margin-bottom:16px;font-size:13px;font-weight:600}.customer-info-card{background-color:var(--bg-color);border-radius:var(--radius-lg);border:1px solid var(--border);align-items:center;gap:16px;padding:16px;display:flex}.customer-avatar.large{width:48px;height:48px;font-size:16px}.customer-text .customer-name{margin-bottom:4px;font-size:16px;font-weight:600}.customer-text .customer-phone{font-size:14px}.ticket-description{color:var(--text-main);border-radius:var(--radius-md);border-left:3px solid var(--primary);background-color:#f8fafc80;padding:16px;font-size:15px;line-height:1.6}.assignment-row{flex-wrap:wrap;gap:24px;display:flex}.assignment-item{flex-direction:column;gap:8px;display:flex}.assignment-item .label{color:var(--text-muted);font-size:12px;font-weight:500}.assignment-item .value{font-size:15px;font-weight:500}.assignment-item 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var(--border);grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;padding:20px;display:grid}.service-detail-item{flex-direction:column;gap:6px;display:flex}.service-detail-item .label{text-transform:uppercase;color:var(--text-muted);letter-spacing:.05em;font-size:11px;font-weight:600}.service-detail-item .value{color:var(--text-main);font-size:14px;font-weight:500}.panel-tabs{border-bottom:1px solid var(--border);margin-bottom:20px;display:flex}.panel-tab{cursor:pointer;color:var(--text-muted);transition:var(--transition);border-bottom:2px solid #0000;padding:12px 20px;font-size:14px;font-weight:500}.panel-tab:hover{color:var(--text-main)}.panel-tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.tab-pane{display:none}.tab-pane.active{display:block}.spare-parts-manager{flex-direction:column;gap:16px;display:flex}.spare-parts-list{border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden}.parts-table{border-collapse:collapse;width:100%}.parts-table th{background-color:var(--bg-color);color:var(--text-muted);text-transform:uppercase;text-align:left;padding:10px 16px;font-size:11px;font-weight:600}.parts-table td{border-bottom:1px solid var(--border);padding:12px 16px;font-size:13px}.part-add-row{border-radius:var(--radius-md);border:1px dashed var(--primary-light);background-color:#6366f108;grid-template-columns:2fr 1fr 1.2fr auto;align-items:end;gap:12px;padding:16px;display:grid}.photos-section{flex-direction:column;gap:16px;display:flex}.photo-gallery-grid{grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:12px;display:grid}.photo-thumbnail-card{aspect-ratio:1;border-radius:var(--radius-md);border:1px solid var(--border);box-shadow:var(--shadow-sm);cursor:pointer;transition:var(--transition);position:relative;overflow:hidden}.photo-thumbnail-card:hover{box-shadow:var(--shadow-md);transform:scale(1.05)}.photo-thumbnail-card img{object-fit:cover;width:100%;height:100%}.photo-label{color:#fff;text-align:center;background:#0f172ab3;padding:4px 8px;font-size:10px;position:absolute;bottom:0;left:0;right:0}.photo-add-form{gap:12px;display:flex}.feedback-summary-card{background-color:var(--success-light);border-radius:var(--radius-lg);color:var(--success-text);border:1px solid #10b98133;flex-direction:column;gap:12px;padding:20px;display:flex}.star-rating{gap:4px;display:flex}.star-rating .material-icons-round{color:#fbbf24}.star-rating .material-icons-round.empty{color:#cbd5e1}.whatsapp-sim-toggle-btn{color:#fff;cursor:pointer;z-index:100;transition:var(--transition);background:#25d366;border:none;border-radius:50px;align-items:center;gap:8px;padding:14px 24px;font-weight:600;display:flex;position:fixed;bottom:24px;right:24px;box-shadow:0 10px 20px -5px #25d36680}.whatsapp-sim-toggle-btn:hover{transform:translateY(-3px)scale(1.02);box-shadow:0 12px 24px -5px #25d36699}.whatsapp-sim-toggle-btn .material-icons-round{font-size:24px}.whatsapp-phone-drawer{z-index:99;opacity:0;pointer-events:none;background:#f0f2f5;border:8px solid #1e293b;border-radius:32px;flex-direction:column;width:380px;height:600px;transition:all .35s cubic-bezier(.16,1,.3,1);display:flex;position:fixed;bottom:100px;right:24px;overflow:hidden;transform:translateY(20px)scale(.95);box-shadow:0 20px 50px #00000040}.whatsapp-phone-drawer.active{opacity:1;pointer-events:auto;transform:translateY(0)scale(1)}.wa-header{color:#fff;box-shadow:var(--shadow-sm);background-color:#075e54;border-top-left-radius:24px;border-top-right-radius:24px;flex-direction:column;gap:12px;padding:16px;display:flex}.wa-header-top{justify-content:space-between;align-items:center;display:flex}.wa-profile-row{align-items:center;gap:10px;display:flex}.wa-avatar{color:#fff;background-color:#128c7e;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-size:14px;font-weight:600;display:flex}.wa-status-text{opacity:.8;font-size:11px;display:block}.wa-contact-select{color:#fff;border-radius:var(--radius-sm);cursor:pointer;background-color:#ffffff26;border:none;outline:none;width:100%;padding:6px 12px;font-size:13px;font-weight:500}.wa-contact-select 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#0000001a}.wa-send-btn:hover{background-color:#008f72}